If you work in the travel and hospitality sector, chances are that in your professional life you will have customers of all abilities, meaning that some of them may have a temporary or permanent, visible or invisible disability. Your guests and customers will expect your services to be open and adapted to them, and to receive excellent customer service suited to their specific needs.
How can you make sure you are ready to welcome every customer?
A wide number of manuals and entire online courses have been produced in the past years on accessible tourism.
These courses and manuals have a number of benefits:
These resources are available to you for free and we have chosen the best ones available in various languages for you.
From the NEWSCAT European project (ERASMUS+) a free online course on training for accessible tourism operators of various sectors was created. You need to register for the platform “Disability Leaders of Tomorrow” (free) and then select the NEWSCAT Online training.
The course covers all sectors and is useful if you work in a restaurant, in a hotel, in a seaside or other resort, are a tourism entrepreneur, want to start your own business in tourism, are a student of tourism management or hospitality and/or you work for a tourist board, or in a local tourist destination management organisation.
The EU project ELEVATOR produced a number of very good manuals, free to download, which include training for tourist guides, and training resources for visitors, industry professionals and policymakers. Available in ENG/ITA/CZ/GR/SLO.
The British Tourism Board had created a series of great manuals on how to enhance the inclusiveness of a destination, be it a heritage site, a hotel, a spa or a restaurant, you will find useful tips to attract more customers. Includes how to improve your website, how to audit your activity or service and how to involve disabled people in the process. More inclusive, more fun, better results. Available in ENG
A rich catalogue of publications for tourism professionals that covers everything, from how to cater for visitors with dementia, to how to showcase your business’ inclusive features. Curated by the accessibility team of Visit Scotland. Available in ENG.
TAD – The Ability Advisor
TAD is the acronym for “The Ability Advisor” a course to prepare consultants in accessible tourism; making tourism accessible for all visitors, including those with disabilities or specific access requirements. Available in: ENG/ITA/LIT/POR
From Scandic Hotels, pioneers of accessibility in the hotel sector, a free online easy to follow training with nice videos to illustrate how to, for example, serve a blind guest in the restaurant.
Spanish accessibility experts Fundacion Once and PREDIF have set up a wide number of trainings in Spanish language. From welcoming disabled customers to automatic transcripts, you will find many useful courses, some free some paying, and a number of free webinars too.
Complete with a calendar of online events (also in English language), Accesibilitas is the online training plaform on all things accessible of Fundacion Once. It includes a large amount of manuals, regulation, and best practices to learn from. They are always very up to date and have a lot of technology related content too.
If you know Spanish, this is a resource you cannot miss.
PREDIF (Plataforma Representativa Estatal de Personas con Discapacidad Física) has a full online platform including a number of trainings for public institutions and individuals. Some courses are carried out in collaboration with Fundacion ONCE and are available in Spanish and English.